Our passenger services team is available by email only. Due to the high volume of inquiries, our small staff, and railroad safety regulations regarding electronic devices, we are unable to process orders or answer questions over the phone.
Please do not call tour agencies, U.S. Sugar, chambers of commerce, or local businesses regarding tickets or customer service. These offices are not equipped to assist passengers, and contacting them will only delay your request. On operating days, we will only be able to reply or respond after our trip or event has completed.
Allow at least 3 business days for our ticketing team to respond to all inquiries.